Return and Exchange Policy

Thank you for purchasing your outboard motor from Bay End Marine. We are dedicated to ensuring your complete satisfaction. However, we recognize that there may be instances where a return or exchange is necessary. This policy outlines the conditions under which returns or exchanges are accepted.

 Return Time Frame

Standard Return Period: Returns must be initiated within 90 days from the date of delivery.

Return method: Email

Restocking Fee: No Cost

Refund processing time: 03 Days

Extended Holiday Return Period: Purchases made between November 1st and December 31st can be returned through January 31st of the following year.

 Condition of the Item : The motor must be returned in its original condition, unused, and with all the original packaging, accessories, and manuals. Items that have been installed, used, or altered in any way may not be eligible for return or may be subject to a restocking fee.

 Restocking Fees : A restocking fee will apply to all returns unless the item is defective, damaged upon arrival, or the wrong item was shipped.

Return Process

1. Initiate a Return: Contact our customer service team to initiate a return. You will be provided with a Return Merchandise Authorization (RMA) number.

2. Packaging the Item: Securely pack the item in its original packaging. Include all accessories, manuals, and any gifts included with the purchase.

3. Shipping: Return shipping costs are the responsibility of the customer unless the item is being returned due to a defect, damage, or an error on our part. Use a trackable shipping service and retain the receipt.

4. Inspection: Upon receipt, the item will be inspected to ensure it meets our return criteria.

5. Refund or Exchange: Once approved, a refund will be issued to the original method of payment, or an exchange will be processed if requested.

 Exceptions

Custom Orders: Custom or special-order motors are not eligible for return.

Damaged or Defective Items: If the item arrived damaged or is defective, please contact us immediately for a replacement or a full refund.

Warranty Claims: Issues covered under warranty should be addressed according to the warranty terms and conditions.

Contact Information   Email: sales@bayendmarine.com    Phone: +13477090941

For any questions or to initiate a return, please contact our customer service team.

We appreciate your business and are committed to providing the best service possible.